Return & Refund Policy
Return & Refund Policy
Your satisfaction is our top priority at Elnira Skincare. If you are not completely happy with your purchase, we are here to help.
🔄 Returns
- You may return your product within 7 days of delivery.
- The product must be unused, unopened, and in original packaging.
- Items that have been opened or used cannot be returned due to hygiene reasons, unless the product is damaged or defective.
⚠️ Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the product. We will arrange a free replacement or full refund.
💰 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued via the original payment method or bank transfer.
📞 Contact Us
For any return or refund queries, please contact our 24-hour support team via WhatsApp or visit our Contact page.