Refund & Return Policy — Elnira Skincare

At Elnira Skincare, due to the nature of skincare products, we maintain strict hygiene standards.

Eligibility for Return & Refund

• Request must be made within 3 days of delivery
• Product must be unused, sealed, and in original packaging
• Proof of purchase is required

Non-Returnable Items

• Opened or used skincare products
• Products with broken seals
• Personal care items
• Sale or discounted items

Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Contact us within 24 hours
• Provide clear product images

We will arrange a replacement.

Refund Process

• After approval, refunds are processed within 5–7 business days
• Refund may be issued as store credit or original payment method

Order Cancellation

Orders can be canceled within 2 hours of placing.

Contact for Returns

📧 Email: elniraskincare@gmail.com

📞 WhatsApp: https://wa.me/923375269042